We currently ship Worldwide especialy to Usa & Canada. If your location is not listed, please contact our support team for assistance.
We currently ship Worldwide especialy to Usa & Canada. If your location is not listed, please contact our support team for assistance.
Delivery times may vary depending on your location and the shipping method selected at checkout.
Estimated Delivery:
• USA-CA: 5–10 days
• Europe: 7–12 days
• Rest of World: 8–15 days
Please note that processing times of 1-2 business days apply before your order is shipped.
Shipping costs depend on your location and the shipping method chosen. You can view the shipping cost at checkout before completing your order. We also offer free shipping on orders over [$50] in select regions!
If your order is delayed beyond the estimated delivery date, please allow an extra 3 business days before contacting support. If your package is lost or missing, reach out to us at contact@viyonic.com so we can assist you.
If your order has not yet been processed, we may be able to update your shipping address. Contact us as soon as possible at contact@viyonic.com.
If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order with photos of the issue. We will arrange a replacement or refund as needed.
Yes, we offer expedited shipping options at checkout. If you need your order urgently, please select the fastest available shipping method.
Most carriers will leave a delivery notice if no one is available to receive the package. You may need to reschedule delivery or pick up your package from a local post office or carrier facility.
We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 3 days of receiving it for a refund or exchange. Items must be unused, in their original packaging, and in resellable condition.
To initiate a return, please follow these steps:
1-Contact our support team at : returns@viyonic.com with your order details.
2-We will provide you with return instructions and a return shipping address.
3-Pack the item securely and send it back using a trackable shipping method.
Once we receive and inspect your returned item, refunds are typically processed within 15 business days. The amount will be credited back to your original payment method. Processing times may vary depending on your bank or payment provider.
Yes! If you'd like to exchange an item for a different size, color, or style, please mention this when contacting our support team. Exchanges are subject to availability.
Certain items cannot be returned, including:
If you’re unsure whether your item qualifies for a return, feel free to reach out to our team.
We’re sorry for the inconvenience! Please contact us within 3 days of receiving your order with photos of the issue. We will arrange a replacement or refund as soon as possible.
Orders can only be canceled if they haven’t been processed or shipped. If you need to cancel your order, contact us as soon as possible at contact@viyonic.com. If your order has already been shipped, you may return it following our return policy.